Returns & Exchanges

Monique Lhuillier offers complimentary returns on all full-priced items within 14 days of delivery, provided they are in original condition with all security tags attached. Please note that bridal gowns, evening wear, and custom orders are subject to specific return conditions due to their delicate nature.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in the original designer packaging and include the printed return authorization form inside the box.

3

Attach the Label

Affix the prepaid UPS shipping label to the outside of your package, ensuring no previous shipping labels are visible.

4

Ship and Refund

Drop off your package at any authorized UPS location; your refund will be processed to the original payment method within 7-10 business days of inspection.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing